MedTracS Support and Information Center
Welcome to the MedTracS Support and Information Center
Knowledge and help about MedTracS and FMD for prospective clients and current users
We have prepared a short demo film for you to visualize how MedTracS operates and solves FMD requirements for our valued clients.
You can view the video below ...
Frequently Asked Questions about MedTracS.
MedTracS has been design primarily for 3 core segments: pharmaceutical wholesalers, hospitals and pharmacies. In these 3 segments, MedTracS can be used in companies / organizations of any different type, size and configuration. Generally, MedTracS can also be easily used for any other entity involved in the distribution of prescription medicines from manufacturers to patients, e.g. healthcare clinics or dispensing doctors. If your business or organization is outside of our 3 core segments, please contact us and we will check if MedTracS can solve your FMD needs.
Currently MedTracS can be deployed in Belgium, France, Hungary, Luxemburg, Poland and Romania within the EU.
Yes, through MedTracS you will obtain permanent, 24/7, access to your country National Medicine Verification System.
However, your company / organization needs to be registered directly in the National Medicines Verification Organization in your country. Please contact your country NMVO for further details on how to conduct this registration. Below please find the links to the NMVO in your country:
Other locations: https://emvo-medicines.eu/
Yes, MedTracS has been developed by us as certified FMD software suppliers. What’s more, MedTracS was tested and received necessary certification from the National Medicine Verification Organizations.
Yes, using MedTracS you will achieve full FMD compliance with the EU and country FMD regulations.
Yes, for pharmaceutical wholesalers, hospitals and pharmacies, MedTracS has full and complete functionality, covering all necessary transaction types to ensure correct processes to verify and decommission medicine packs.
Yes, you can install MedTracS on your existing notebook, desktop computers or smartphones with Android or iOS (older mobile phones are not suitable). However, please check and make sure that your smartphones, laptops and/or desktop computers connected to scanners, can perform scanning of the new 2-dimensional Data Matrix codes.
You will not need to buy any additional equipment, if your current equipment enables scanning the new 2-dimensional Data Matrix code. If you do not have such equipment or only partially, then you will need to consider purchasing it.
Yes, you can test and evaluate MedTracS for the first month after your registration free of charge. After the first month of free trial, you can continue using MedTracS by purchasing it for a selected period of time and in required full configuration based on your needs and preferences, so that your company / organization will fulfil all FMD requirements.
The minimum period you can purchase MedTracS is one month. However, we strongly encourage Clients to sign up for MedTracS for minimum periods of at least 6 or 12 month. This way you will ensure stable running of your business processes and safer operational continuity for your company / organization.
No, you do not need to buy license to install and run MedTracS. We offer MedTracS in a subscription model based on a contract between your company / organization and us as MedTracS software and service provider.
Yes! We strongly believe so. We offer MedTracS at attractive rates, as a complete value package which takes into account the specific needs and expectations of each client. MedTracS can be installed and run on one or many end user terminals. MedTracS will enable you to process varying levels of FMD transaction volumes, from very low to very high. Moreover, MedTracS can be used as a long term, permanent FMD solution, and to this end, we will take care of any relevant regulatory or technological changes in the future.
Whether you are a pharmaceutical wholesaler, hospital or pharmacy, we offer MedTracS in pricing schemes which take into account specifics of client segments and expectations of clients.
Yes, price of MedTracS does depend on client location. In each country (Belgium, France, Hungary, Luxemburg, Poland, Romania), we offer MedTracS in local currencies and in pricing schemes, which take into account specific considerations for each market.
Yes, we strongly value and reward customer trust and loyalty. We build long term and trust based relationships with our clients which span many years. To this end, we offer preferential terms and conditions as well as attractive pricing to our long term clients.
Yes, we will issue you a VAT invoice.
If you have not found an answer to your specific question, please send us your inquiry in our contact form or by email, or get in touch with us directly by phone
Below you will find additional information resources and useful links regarding FMD.
European Medicines Verification Organization
National Medicines Verification Organization